Warranty Terms
Coverage is determined by the purchased product, order documents and issued warranty record. Check the portal or your written terms before relying on a duration.
Activate a product
Use the code from your warranty card or QR label.
View coverage or claim
Check remaining warranty time and submit a warranty request.
1. Confirm Your Coverage
Warranty duration and covered components vary by product and order. The warranty card, activation record, quotation or sales contract identifies the applicable terms. If those sources differ, contact OTOL support before submitting a claim.
2. Conditions
Eligibility is evaluated against the issued warranty terms and evidence for the purchased product.
Common exclusions can include:
- The product was installed incorrectly or not by a licensed professional.
- Damage resulted from misuse, abuse, or use of harsh abrasive cleaners.
- Modifications were made to the internal components.
- The defect is due to foreign objects or scale buildup in water lines.
3. Claims Process
To make a warranty claim, please contact our support team via the Ticket system with:
- Proof of purchase (Invoice/Receipt).
- Photos or video clearly showing the defect.
- Detailed description of the issue.
Support will review the issued coverage and confirm the applicable remedy.
This warranty gives you specific legal rights. You may also have other rights which vary by jurisdiction.