Question 1

What is the warranty period for OTOL sanitary ware?

Accepted Answer

Warranty coverage depends on the exact product, order and issued warranty record. Use the warranty portal or request the written terms for the selected model.

Question 2

Do you ship internationally?

Accepted Answer

Shipping availability and Incoterms depend on the destination, products and order. OTOL confirms the route and terms in the quotation.

Question 3

Are your products certified for my region?

Accepted Answer

Certification depends on the exact model and destination. OTOL reviews current cUPC/electrical, WaterMark/WELS or applicable EU document scope and reports any gap before quotation.

Question 4

Can I request custom branding (OEM)?

Accepted Answer

OTOL evaluates logos, packaging and product changes for the selected model and market. Feasibility, tooling, MOQ, samples and terms are confirmed after engineering review.

Question 5

What is the lead time for bulk orders?

Accepted Answer

Lead time depends on the selected product, quantity, customization and current factory schedule. It is confirmed in the written quotation.

Question 6

Do you provide installation support?

Accepted Answer

Installation documents and technical support depend on the selected product. Request the current materials with the quotation.

Frequently Asked Questions